Refund & Cancellation Policy

This Refund & Cancellation Policy applies to professional advisory services engaged through Matriye Capital, a division of Matriye Group, including startup funding advisory, company valuation, CA services, CS & legal compliance, IPO & capital market advisory, Virtual CFO services, due diligence, business registration & global expansion, tax advisory, business growth advisory, startup legal documentation, and portfolio & wealth advisory. Because our Services are advisory/professional in nature and often involve time-bound regulatory or documentation work, refunds are handled as described below.

For fixed-fee, one-time services (e.g. company incorporation, GST registration, valuation reports, specific filings):

• Cancellation before work has commenced: eligible for a full refund of fees paid, less any statutory or government fees already incurred on your behalf.
• Cancellation after work has commenced but before completion: a pro-rata refund may be issued based on work completed, at our reasonable discretion.
• Once a deliverable has been submitted to you, a government authority, or a third party (e.g. a filing has been made, a certificate issued, a report delivered), the fee for that deliverable is non-refundable.

For recurring services such as Virtual CFO or ongoing compliance retainers billed monthly:

• You may cancel future billing cycles at any time by providing written notice; cancellation takes effect at the end of the current billing period.
• Fees already paid for a billing period in which work has commenced are non-refundable for that period.
• No partial-month refunds are issued for early cancellation within an active billing cycle.

Free tools (calculators, readiness checklists) and the initial discovery consultation are provided at no charge and are not subject to this policy.

• Government, regulatory, stamp duty, notarization or other statutory fees paid on your behalf to third parties.
• Fees for work already completed and delivered, or filings already submitted.
• Any service explicitly marked as non-refundable in your engagement letter or invoice.

To request a cancellation or refund, email us at the address below with your engagement/invoice details and the reason for the request. We aim to acknowledge requests within 2 business days and resolve eligible refunds within 7–14 business days via the original payment method, where feasible.

We may update this policy periodically; the "Last updated" date reflects the latest revision. The specific refund/cancellation terms in your signed engagement letter, where they differ, shall prevail over this general policy.

For refund or cancellation requests, contact (loading contact email…) or write to Chennai, Tamil Nadu, India.